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FAQ
Orders
Where’s my order?
When your order is shipped you'll get an email with a tracking link. Check your inbox for the Shipping Confirmation.
If you can't find it. Contact customer support by using the form at the top of this page or send support@tobeouterwear.com an email.
How long does standard shipping take?
Orders placed before 11am PST Monday-Friday will typically go out the same day. If an order is placed on the weekend or holiday it will ship the next available business day. Orders typically take 2-5 business days once processed.
Can I make adjustments/cancel to my order?
Unfortunately, our system does not allow modifications or cancellations to orders once they have been placed. For assistance, please contact our support at support@tobeouterwear.com. Add the order number for faster assistance.
I have a discount code; where do I enter it?
Discount codes can be entered in the check-out process.
Can I purchase a gift card?
Currently we are not offering gift cards.
How many times can I use my Industry Pro discount?
The Industry Pro discount is good for a one time purchase of full price items and a one time purchase of sale items.
Returns & Exchanges
What is your return policy?
Our return policy is 30 days, unworn,with tags. However, not on final sale products. No returns on final sale items.
How do I process a return?
You send a request to support@tobeouterwear.com about your return. Customer support will reply with a return label for you package if the return is approved.
See return policy here. We offer 30 days return policy on all items except products bought on final sale. No returns granted on final sale.
You send a request to support@tobeouterwear.com about your return. Customer support will reply with a return label for you package if the return is approved.
See return policy here. We offer 30 days return policy on all items except products bought on final sale. No returns granted on final sale.
Do we provide a shipping label?
A shipping label is sent to you from customer support after contacting them. Returns are free of charge.
When can I expect a refund?
A refund will generate to your original form of payment once the return is received back into inventory at our warehouse.
If I order from a dealer, can I return to TOBE directly?
We only take returns and exchanges that were purchased directly from our website. If you purchase from a dealer, make sure to inquire about their specific return policy.
If an item is out of stock when will you replenish them?
Once an item sells out, we will not be replenishing inventory until the next season.
Alterations
Can I alter my gear?
Some gear may be eligible for alterations. We recommend consulting our repair shop for more details.
Can I order a custom suit?
At this point, we are not able to do custom mono suits.
Can I get my gear embroidered?
We recommend contacting our repair shop. Please reach out to support@tobeouterwear.com for assistance.
Do you offer repairs?
If your suit is not covered under our warranty, you can still have it repaired at a cost. We recommend consulting our repair shop before sending it in. Please contact customer service for assistance.
Parts
Can I order replacement parts for my helmet?
We have a limited quantity of replacement parts available. Send your customer service an email here and tell them what you need and we'll do our best to help you.
I need to replace the BOA cable on my boots.
BOA offers a lifetime warranty on their parts, cables, and dials. You can contact BOA directly, and they will send you a replacement kit. The cable length can be found on the inside tongue of the boot, under the sizing label.
TOBE Tribe
How do I become an Industry Pro?
Apply here for our Industry Pro Program.
How do I apply to be a team rider?
Send in your application to become a Team rider to support@tobeouterwear.com
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