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FAQ
Orders
Where’s my order?
You can track your order here.
How long does standard shipping take?
Orders placed before 11am PST Monday-Friday will typically go out the same day. If an order is placed on the weekend or holiday it will ship the next available business day. Orders typically take 2-5 business days once processed.
Can I make adjustments/cancel to my order?
Unfortunately, our system does not allow modifications or cancellations to orders once they have been placed. For assistance, please by using the form at the top of this page.
I have a discount code; where do I enter it?
Discount codes can be entered in the check-out process.
Can I purchase a gift card?
Currently we are not offering gift cards.
How many times can I use my Industry Pro discount?
The Industry Pro discount is good for a one time purchase of full price items and a one time purchase of sale items.
Returns & Exchanges
What is your return policy?
Our return policy is 30 days, unworn, with tags.
How do I process a return?
Go to Shipping & Return for information.
Go to Shipping & Return for information.
Do we provide a shipping label?
A shipping label is sent to you from customer support after contacting them. Returns are free of charge.
When can I expect a refund?
A refund will generate to your original form of payment once the return is received back into inventory at our warehouse.
If I order from a dealer, can I return to TOBE directly?
We only take returns and exchanges that were purchased directly from our website. If you purchase from a dealer, make sure to inquire about their specific return policy.
If an item is out of stock when will you replenish them?
Once an item sells out, we will not be replenishing inventory until the next season.
Alterations
Can I alter my gear?
Some gear may be eligible for alterations. We recommend consulting our repair shop for more details. Please contact customer service by using the form at the top of this page.
Can I order a custom suit?
At this point, we are not able to do custom mono suits.
Can I get my gear embroidered?
We recommend contacting our repair shop. Please reach out to customer service by using the form at the top of this page.
Do you offer repairs?
If your suit is not covered under our warranty, you can still have it repaired at a cost. We recommend consulting our repair shop before sending it in. Contact customer service by using the form at the top of this page if you need any help.
Parts
Can I order replacement parts for my helmet?
We have a limited quantity of replacement parts available. Send your customer service an email here and tell them what you need and we'll do our best to help you.
I need to replace the BOA cable on my boots.
BOA offers a lifetime warranty on their parts, cables, and dials. You can contact BOA directly, and they will send you a replacement kit. The cable length can be found on the inside tongue of the boot, under the sizing label.
TOBE Tribe
How do I become an Industry Pro?
Apply here for our Industry Pro Program.
How do I apply to be a team rider?
Send in your application to become a Team rider to support@tobeouterwear.com
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