Canada / English
Canada / English
Orders
Where’s my order?
You can track your order here
How long does standard shipping take?
Orders placed before 11am PST Monday-Friday will typically go out the same day. If an order is placed on the weekend or holiday it will ship the next available business day. Orders typically take 2-5 business days once processed.
Can I make adjustments/cancel to my order?
Unfortunately, our system does not support order modifications or cancellations once an order has been placed. For assistance, please contact our customer service team here.
I have a discount code; where do I enter it?
Discount codes can be entered in the check-out process.
Can I purchase a gift card?
We do not offer gift cards for now.
How many times can I use my Industry Pro discount?
The Industry Pro discount is good for a one time purchase of full price items and a one-time purchase of sale items.
Can I make adjustments to my shipping address once placed?
Once an order is placed, the shipping address cannot be modified. Please contact customer service here for assistance.
Returns & Exchanges
What is your return policy?
Our return policy is 30 days, unworn, with tags.
How do I process a return?
You contact Customer support here for help and information them about the product you want to return. Choose return as the reason for getting in touch. If the return is accepted, they will send you a shipping label.
What is the return fee?
Returns are free of charge in Canada.
Do we provide a shipping label?
A shipping label will be sent to you at end of the return process for you to print.
When can I expect a refund?
A refund will generate to your original form of payment once the return is received back into inventory at our warehouse.
Can I return a sale item?
No. All items purchased on sale are considered final sale and they can not be returned.
If I order from a dealer, can I return to TOBE directly?
We only accept returns for products purchased directly from our website. If you bought your item from a dealer, please check with them regarding their specific return policy.
If an item is out of stock when will you replenish them?
Once an item sells out, we will not be replenishing inventory until the next season.
Alterations
Can I alter my gear?
Some gear may be eligible for alterations. We recommend consulting our repair shop for more details. Please contact customer service here if you need guidance.
Can I order a custom suit?
At this point, we are not able to do custom monosuits.
Can I get my gear embroidered?
We recommend contacting our repair shop. Please reach out to customer service here for assistance.
Do you offer repairs?
If your suit is not covered under our warranty, you can still have it repaired at a cost. We recommend consulting our repair shop before sending it in. Need help? Contact contact customer service here.
Parts
Can I order replacement parts for my helmet?
We have a limited quantity of replacement parts available. Send your customer service an email here and tell them what you need and we'll do our best to help you.
I need to replace the BOA cable on my boots.
BOA offers a lifetime warranty on their parts, cables, and dials. You can contact BOA directly, and they will send you a replacement kit. The cable length can be found on the inside tongue of the boot, under the sizing label.
Dealers
How can I find dealers in my area that carry TOBE?
Use our Dealer locator to find out
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